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Let us present you the IQOS benefits!
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IQOS CARE PLUS

Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package meant for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

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IQOS Coach

IQOS Coach

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

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International Assistance

International Assistance

It doesn’t matter if you’re going on a vacation or a business trip, because our service is available via the following toll-free number for international assistance: +800 2559 2559.

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Special Offers

Special Offers

We will help you get the most of your IQOS experience, regardless of whether or not you are looking for a gift for a special someone, or just simply want to add a specific color on your IQOS.

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Be the first to know

Whether it’s new products, limited editions or new services, from now on you will be the first to know about all things IQOS.

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Whether it’s new products, limited editions or new services, from now on you will be the first to know about all things IQOS.

Accident Coverage

If you accidentally damage your IQOS device, and if you meet the IQOS Care Plus requirements, then you have the right to get a replacement.

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If you accidentally damage your IQOS device, and if you meet the IQOS Care Plus requirements, then you have the right to get a replacement.

Rapid Replacement

If you meet the requirements for a replacement, then your IQOS device can be immediately replaced in all IQOS stores that are located in the country.

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If you meet the requirements for a replacement, then your IQOS device can be immediately replaced in all IQOS stores that are located in the country.

Looking for some support?

Visit the Support section to learn how to use, charge, and clean your IQOS. Also, we are offering solutions for the challenges that you might be facing when it comes to your IQOS.

IQOS SUPPORT
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Additional Support