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Challenges with your IQOS 3 DUO

We are here to help. Get the support you need for your IQOS 3 DUO.

Your IQOS 3 DUO is charging slowly

Your IQOS 3 DUO is charging slowly

Make sure you’re using the official IQOS 3 DUO cable and AC power adapter. If your IQOS 3 DUO Pocket Charger is already fully charged when you connect it to a power supply, then the last status light will blink. This is normal, and it doesn’t indicate that your IQOS 3 DUO Pocket Charger is unable to charge. Conversely, if your IQOS 3 DUO Pocket Charger has been completely discharged, then it may need to be plugged in with an official AC adaptor for up to 20 minutes before any status light patterns appear.
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Your IQOS 3 DUO status lights are blinking

Your IQOS 3 DUO status lights are blinking

If they’re blinking white twice: Your IQOS 3 DUO may be outside the operating temperature range (0°C-50°C). Alternatively, your IQOS 3 DUO Holder may need to be inserted into the IQOS 3 DUO Pocket Charger.
If they’re blinking red: Reset your IQOS 3 DUO. If the red lights persist, contact our customer care.
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Resetting your IQOS 3 DUO

Resetting your IQOS 3 DUO

If your IQOS 3 DUO is charged, but doesn’t work, you may need to reset it. To do so, press the charger button until the lights fade out, and then release the button. All status lights will turn off, blink twice, and then progressively fade in, confirming a reset.
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Aerosol delivery for your IQOS 3 DUO seems poor

Aerosol delivery for your IQOS 3 DUO seems poor

Try cleaning your IQOS 3 DUO Holder. Wait for the device to cool down, then slide the cap upwards to remove it. Insert the IQOS cleaning tool and rotate gently. Doing this regularly will reduce residue build-up.
Keep in mind that some parts of the heating chamber and device cannot be accessed with the cleaning tool. For these hard-to-reach spots, use the IQOS cleaning sticks. To avoid breaking or damaging the blade, do not apply excessive force.
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Your IQOS 3 DUO has a broken blade or other physical damage

Your IQOS 3 DUO has a broken blade or other physical damage

Sometimes the cleaning of the IQOS 3 DUO Holder can damage the blade inside your IQOS 3 DUO Holder. Be careful not to exert force onto the blade when cleaning your IQOS 3 DUO Holder. Also, ensure you never twist your tobacco stick while it's in the holder. This movement can damage the heating blade and disrupt your IQOS experience.
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IQOS 3 Duo User Guide

Download the IQOS 3 DUO User Manual by clicking on the ‘Download’ button below.
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Every IQOS experience is unique. That is why we created IQOS CARE PLUS, a service package meant for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
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Support for your IQOS 3 DUO

Need support for your IQOS 3 DUO? How about some tips? Learn more on how to use, clean, and charge your IQOS 3 DUO, and find quick tips here.
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Additional Support