Intelligent, intuitive, innovative
A simpler and cleaner experience.
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All-in-one device
International Assistance
With you wherever you go.
Your phone. Your wallet. Your IQOS. There are some things you want to take with you when you’re away from home. If you need our support while you’re on holiday or travelling for work, we're only a call away. If you need assistance while abroad, contact us on: +800 2559 2559 or +41 21 547 88 88.*
*Certain charges may apply, please consult your phone operator for details. The International Assistance is available only in countries in which IQOS is commercialized.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Available in over 65 Countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as you travel
If you and your IQOS are already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register here.
FAQs
GET TO KNOW YOUR IQOS ILUMA DEVICE
IQOS ILUMA DEVICES - HOW TO USE THEM
INDUCTION SYSTEM TECHNOLOGY
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This product is not without risk, it releases nicotine which is addictive. For adults only.