Consent to personal data processing

Controller of Personal Data : Philip Morris Tutunski Kombinat Prilep DOO Skopje, St. Maksim Gorki No. 13, 1000 Skopje, North Macedonia (hereinafter: “PMTKP”).

Purposes for data collection and processing:

  • Customer support related to IQOS™ electronic device,
  • Market research by research agency which will be appointed by PMTKP and
  • Future communication with the customers;


    By signing or otherwise accepting this document I confirm that:

  • I am an adult person older than 18 years of age
  • I am a smoker or user of other nicotine containing products,
  • Personal data about my name and surname, gender, date of birth, mobile phone number, e mail address, city and country of residence and other data which I provide voluntarily (hereinafter: “Personal Data”) is true and accurate.

  • Furthermore, I provide my consent to PMTKP to collect, store, process and use Personal Data for the purposes described above, specifically:

  • I consent to be contacted by PMTKP or authorized service provider of PMTKP (through phone calls, mail, email, SMS, etc.), to provide me with the customer support and information and notifications about the usage and features on IQOS™ devices and related products, consumer devices, including but not limited to information and material on brand launches, packaging changes, events, market activities and/or the regulation of products and other information that PMTKP considers important and relevant;
  • I consent to transfer and process of my Personal Data through PMTKP, its affiliates or, subject to contracts through third parties, or (if required by law) authorities, in North Macedonia or abroad, in countries that are members of the EU or the European Economic Area or in countries that are outside the EU or the European Economic Area that ensure an adequate level of data protection (including but not limited to Switzerland or Israel), for the purposes described above, as well as for analytical, market research and consumer survey purposes (participation to which might be refused by me at any point in time). At the same time, I understand that in all cases where my Personal Data are transferred outside North Macedonia, PMTKP will ensure that such countries provide an adequate level of personal data protection, including as recognized by the Agency for Personal Data Protection of the Republic of North Macedonia or the European Commission, and that appropriate security measures for the protection of personal data will be applied in those countries, in accordance with applicable data protection laws, including, where necessary, by concluding standard contractual clauses approved by the Agency for Personal Data Protection of the Republic of North Macedonia or the European Commission;
  • I consent to PMTKP to store my Personal Data in a secured way in North Macedonia or abroad, in line with the laws of North Macedonia, for a period that suits the purpose of collection, unless my consent is revoked beforehand;
  • I consent to the recording of potential telephone calls between myself and IQOS customer care telephone operator, for the purposes of improvement of the quality of provided services;
  • I am familiar with my right to withdraw my consent at any time, without affecting the lawfulness of processing based on consent before the withdrawal. However, I understand that withdrawing of consent may affect PMTKP’s ability to realize the above stated purposes.

    I am aware of my right to request from PMTKP access to and rectification (supplementation, updating) or deletion of my Personal Data or restriction of the processing of Personal Data or to object to such processing, as well as the right to data portability. I am aware of the fact that I may refer to the national data protection authority of the Republic of North Macedonia in order to realize my rights concerning the personal data protection.

    I understand that I may withdraw my consent, or request information about the measures PMTKP is applying to protect my Personal Data, or exercise my other rights defined above at any time by writing to PMTKP by mail to St. Maksim Gorki No. 13, 1000 Skopje, North Macedonia, or e-mailing any request to the following e-mail address:

    I understand that PMTKP is committed to respect my privacy, keep securely my Personal Data and ensure that any data transfer and/or processing, which were hereby allowed by me, will be managed in line with the EU standards and standards applicable in North Macedonia. Any communication by PMTKP to me will be addressed using the data submitted by me. I understand that for more information about the privacy rules of Philip Morris International I may refer to PMI Consumer Privacy Notice. In case I do not want to receive further information from PMTKP, I may write to with the request to PMTKP to delete my Personal Data within 30 days from the receiving of my request.