IQOS Care Plus

iqos first steps

First Steps With IQOS ILUMA

IQOS ILUMA devices are easy to use. Learn how to use them, charge them and discover the advanced functionalities. Get quick tips.


First Steps With lil SOLID Ez

lil SOLID Ez is easy to use. Learn how to use, how to clean and how to charge your lil SOLID Ez. Get quick tips.


Find a Solution

We are here to help you, and to solve all challenges that you’re facing when it comes to your device.


Virtual Zone

For help ordering from the comfort of your home, ask the experts at the Virtual zone, which is just a click away.


IQOS Benefits

Register your device and learn more about the benefits that IQOS offers.


International Assistance

If you need our support while you’re on holiday or travelling for work, we're only a call away.​

iqos trade in

Trade In

Upgrade your experience with the latest technology. Replace an old IQOS device with a new IQOS ILUMA.

iqos firmware upgrade

Firmware Upgrade

Upgrade the software of your IQOS device and enjoy an optimized, superior experience.

iqos app


Customize your device's settings, set your preferred temperature, name your device as you like, track how much battery you have left until the next charge.

Got a question?​
See the most frequently asked questions.

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FAQs related to IQOS.
Call our experts on 0800 99 099.