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IQOS Care Plus

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First steps with IQOS ORIGINALS DUO

The IQOS ORIGINALS DUO is really easy to use. Learn how to use, clean and charge your IQOS ORIGINALS DUO with these quick tips.

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First steps with lil SOLID 2.0

lil SOLID 2.0 is really easy to use. Learn how to use, clean and charge your lil SOLID 2.0 with these quick tips.

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Find a solution

We are here to help you, and to solve all challenges that you’re facing when it comes to your device.

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Virtual Store

To help order from the comfort of your home, look for Virtual Zone sales experts, from which you are divided by only one click.

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IQOS Benefits

Need support using your IQOS? Register your device and find out what are the benefits that IQOS offers.​

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International assistance

It doesn’t matter if you’re going on a vacation or a business trip, because our service is available via the following toll-free number for international assistance: +800 2559 2559.

Got a question?​
Find the answer in our FAQs.

You need help? Contact us!
We are here to help you across multiple channels.​
Keep up to date with all of our offers and news.
Send us your query and we will respond within 24h.
Find answers to frequently asked questions.
Give us a free call on 0800 99 099.
This product is not risk free, releases nicotine that causes addiction. For adult use only.