Intelligent, intuitive, innovative
A simpler and cleaner experience.
-
All-in-one device
You have got your new IQOS ILUMA i ONE: Here’s how to use IQOS ILUMA i ONE for the first time.
1. Press and hold the ON/OFF button of your device for 4 seconds and then release; Your device Status Lights will turn ON slowly.
2. Before first use, fully charge your device for approx. 90 min following the enclosed Safety Warning & Instructions.
3. Slide to open the cap. Insert a SMARTCORE STICKTM up to the filter line, until the device vibrates and Light(s) pulse(s).
4. Preheating happens automatically after 1st vibration or by pressing the button for 1 second. The device is ready to use after the 2nd vibration.
5. During use, the Status lights will indicate the remaining time of your experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.
6. Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
7. Slide to close the cap.
Watch the tutorial to learn more on how to use your IQOS ILUMA i ONE.
Follow these easy steps to ensure the optimal charging for your device:
1. Plug the AC Power Adaptor (sold separately) and cable to your device and then to a wall power outlet for 90 min for full charge.
2. During charging, the strip lights on the device will pulse.
3. If your device is fully discharged, the first light may take a few seconds to start blinking yellow. Once the device goes over 7% of charge, the color of the blinking light will change from yellow to white.
4. While charging, the status light blinks, indicating the level of the charge:
a. All 4 strip lights turn solid white: 100% charge level
b. 3 strip lights turn solid white: 75% charge level
c. 2 strip light turn solid white: 50% charge level
d. 1 strip light turn solid white: 25% charge level
Watch the tutorial to learn more on how to charge IQOS ILUMA i ONE.
Insert specially designed stick
Make sure you use specially designed sticks with the IQOS ILUMA i ONE device. They are single-use, so ensure you do not insert an already used one.
Keeping device charged
Charge your IQOS ILUMA i ONE with compatible AC Power Adaptor (sold separately) and cable daily.
Customize your device
Connect your IQOS ILUMA i ONE to the IQOS APP and customize your experience. Get notifications, tips and tutorials too.
Having issues?
Troubleshoot your IQOS ILUMA i ONE
Stay up to date with all the news and offers.
If you have any questions, write to us at our email.
Frequently Asked Questions about IQOS.
The call is free