International Consumer Rights Day

In the last few decades, the global market has managed to break down a huge number of barriers that prevented the process of exchanging goods at an international level. New opportunities for trading, sending and receiving, new options for economic traffic in a simpler and faster way have opened up. This availability brought with it new challenges, risks, potential dangers, both for buyers and sellers.

Have you ever had to return a damaged or incorrect product? Or get a refund for X/Y reason? If your answer is positive, then you have already experienced your rights as a consumer.

What does this mean?

These consumer rights have not always existed. It was necessary for someone to define them and put them into practice. Actualization of this topic began in the late 1960s.

For us at IQOS, this day is more than important, because the members of the IQOS family and their smiles are our fuel, our inspiration, our goal. That's why we're going to use Consumer Rights Day as another opportunity to remind you of a few crucial moments that our team offers as support in order to improve the overall IQOS experience.

1. Register at iqos.com

First and foremost for an IQOS member is to create a profile on the website. By registering yourself you get great benefits and exercise all rights under the consumer protection regulations including the right to eliminate the non-compliance of the product in accordance with the law of the nature of the device.

2. International assistance when you are abroad

If traveling is your passion, we have made sure that your favorite IQOS device is not an additional burden and worry. Travel carefree, because we are at your disposal in as many as 68 countries, 24 hours, 7 days a week. All you need is just to contact us and explain to us what kind of challenge you are facing, and we will do our best to solve it in the shortest possible time.

3. IQOS device replacement

Contact us and exchange your IQOS device. Contact our customer support on 0800 99 099 and you will receive further instructions regarding the possibility of replacement. To prevent unwanted occurrences with your device, related to individual use and to enjoy the complete experience, read our posts on how to properly maintain and clean the device.

For us, you are more than a consumer. You are part of our story that we are writing together, part of the trend-defining innovation that will yet grow into something permanent, modern, timeless.

With love, IQOS.