Welcome to the Virtual IQOS Zone!

Welcome to the new, virtual IQOS zone, welcome to the new, better, digital user experience!

From now on, your IQOS zone is just a click away from all of you, and our specialists are closer to you than ever. In the lower right corner of our website you can find the button to start your communication with us. For the whole experience to be as sophisticated as our device is, we have chosen to talk to you live, pay close attention and make personal contact - because you deserve it.

Through our virtual IQOS zone you will have the opportunity to talk to our agents and ask everything you are interested in. Our experts through video will present IQOS models, how to use, how to maintain, etc. Our experts will guide you through the first steps in IQOS world. To make the experience complete, you can share files with agents, they can share screen and navigate you, or you can simply chat with one of our dedicated IQOS experts.

This virtual zone will allow same experience as on any other IQOS point, but from comfort of your home. You can get familiar with IQOS or order your device through the "eyes" of our agents

Every day from 09 am to 09 pm, our agents and our entire IQOS zone are at your disposal, and if at the moment the agents are busy or you are trying to get them outside the working time frame, we have added an option for you to schedule a conversation.

Enjoy the new virtual IQOS experience, enjoy the real taste of tobacco.