Chat with IQOS on Viber

IQOS has always tried to be as close as possible to its users.

In order to improve your experience, we have introduced a new feature – communication with Viber bot. This means that from now on, in addition to receiving notifications about offers and news, you will also be able to communicate directly with Viber's IQOS assistants.

This feature gives you quick access to the IQOS center for direct customer support. It only takes a few simple steps to get an answer to your specific question. In the following, we will explain how to do it.

How to start a chat with IQOS assistant on Viber?

These steps are carefully designed to give you the best user experience.

Why use this option?

The new option reflects our commitment to stay closer to you. Whether you have questions about a specific IQOS device, need help with the device, or want to learn more about the latest offers – Viber communication is your fastest way to answers.

Follow the steps and experience how simple it is to get answers to all your questions.

Start a conversation today!