Questions for the IQOS Virtual Zone Experts

Inspired by the desire for superior care for our users, we have created the only digital user experience that enables a quick and easy connection with our IQOS experts, for all your orders, dilemmas and questions related to IQOS devices, their use and maintenance.

Of course, we are talking about our IQOS Virtual Zone, which in a short time has pushed the boundaries of what online ordering and availability should look like for users in a completely different, virtual way.

For those new to the Virtual Zone, read more in our previous text.

In order to get a bit better acquainted with the ones that navigate you through the virtual IQOS world, we spoke with the team, i.e., the experts from the IQOS Virtual Zone. We asked Ana, Nikola and Matea to answer these questions honestly:

How long does it take to place an order through the Virtual Zone?

Ana: On average, we need about 10 minutes for one order. The process starts with creating your own user profile, and then choosing a favorite color of the device, which the user will decide on.

What is your first thought when you start your workday in the IQOS Virtual Zone?

Ana: Honestly, it’s always different. Most of the time, the prevailing thought is how successful this workday would be, or how many people will I reach so that they switch from conventional cigarettes to our better alternative.

Which IQOS Virtual Zone service are users most satisfied with?

Nikola: The very concept of the Virtual Zone is to provide almost all the services that users can get at our physical zones. During the call made to the Virtual Zone, we have the opportunity to present the devices live, clarify their features and how to use, charge, clean and everything that means using the devices. This service, together with the online ordering through our Virtual Zone, are one of the most popular, but I think that users are most satisfied when we inform them about an ongoing promotion, and they usually thank us for informing them about it.

How does it feel to be the first and, for now, the only representative of the male population in the IQOS Virtual Zone?

Nikola: It feels great! I think that the most important thing is how much you love your job and how dedicated you are, while gender does not play a very big role here. It is an ideal working environment, and I am really pleased that we have great cooperation with the colleagues. 😊

What is your favorite part of working in the IQOS Virtual Zone?

Matea: Helping users with the process of using our devices, as well as the process of getting them used to them, would definitely stand out as my favorite part of my job. Being a part of someone's positive change, which is a long-term process and a completely new part of their everyday life, gives me happiness and satisfaction.

What would you recommend to those who are not yet relaxed enough to contact you and ask a question through the IQOS Virtual Zone?

Matea: We are here for our existing and potential users, ready to answer to all of their needs. All those who want to receive any information regarding IQOS devices, I would recommend them to contact us freely and immediately. Additionally, we constantly have some IQOS news to offer them, so through the Virtual Zone they can always be up to date with the IQOS world. To future users who still cannot decide to start using IQOS, who have any questions or doubts, I recommend them to feel free to contact us at the Virtual Zone.

These were our six questions for the experts, what are yours? 🤔

Click on iqos-zone.mk and find all the answers, the experts are expecting you, from Monday to Saturday, from 09:00 to 22:00!