If your IQOS device is not working, simply perform a reset.
Still no luck? Please contact Customer Care via free line or e-mail.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00 pm.
Toll free number; 080099099
Or ask for assistance at the nearest IQOS store. All IQOS Stores give support in terms of warranty. Find the nearest IQOS store