IQOS 2.4 Plus is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃.
    The red light, blinking or steady, on your Holder may indicate that:
  1. Holder is not charged
  2. Device is outside its optimal operating temperature (10°C - 40°C)
  3. You pressed on the Holder button during usage
  4. Holder malfunction
    To resolve the issue, you may try the following:
  1. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
  2. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
  3. Ensure your Holder’s electric contact is clean
  4. If none of the above works, perform a reset of your device
    Still no luck? Please contact Customer Care via free line or e-mail.
    Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00 pm.
    Toll free number; 080099099
    E-mail: contact.mk@iqos.com
    Or ask for assistance at the nearest IQOS store. All IQOS Stores give support in terms of warranty. Find the nearest IQOS store.
  1. Holder light on the IQOS 2. 4Plus Pocket Charger indicates a Holder malfunction.
  2. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
  3. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care via free line or e-mail.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00 pm.
Toll free number; 080099099
E-mail: contact.mk@iqos.com
Or ask for assistance at the nearest IQOS store. All IQOS Stores give support in terms of warranty. Find the nearest IQOS store.
You can easily do a reset of your IQOS 2.4 Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.
Holder vibrations are activated in the following situations:
  • At the start of heating (once you press the Holder Button to start)
  • When the experience is nearly complete (30 seconds prior the end)
You can easily check the charge level by following these simple steps:
  1. Press for 1 second the ON/OFF button.
  2. The LEDs will turn on and indicate the level of charge, where single LED means low charge level, while four LEDs means device is fully charged
It takes approximately 120 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4 Plus device using the supplied AC Power Adaptor and USB cable.
IQOS не е без ризик. Ослободува никотин кој создава зависност. Само за полнолетни.