- Holder light on the IQOS 2. 4Plus Pocket Charger indicates a Holder malfunction.
- A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
- The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care via free line or e-mail.
Working hours are: Monday - Saturday 9:00 am - 9:00 pm and Sunday 10:00 am - 6:00 pm.
Toll free number; 080099099
Or ask for assistance at the nearest IQOS store. All IQOS Stores give support in terms of warranty. Find the nearest IQOS store